Privacy Policy
1. Identity of the data controller
The entity responsible for processing the personal data collected through the website ticketes.com is:
Ticketes Europe Servic SL
CIF: B21780572
Registered office:
C/ Princesa 31, 2nd floor, Madrid, Spain.
Email: info@ticketes.com
From now on, “Tickets”.
Tickets complies with current regulations regarding the protection of personal data, including:
Tickets complies with current regulations regarding the protection of personal data, including:
- Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
- Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD)
- Law 34/2002 on Information Society Services and Electronic Commerce (LSSI)
Law 34/2002 on Information Society Services and Electronic Commerce (LSSI) The processing of personal data is governed by Spanish and European legislation, given that Ticketes Europe Servic SL is established in Spain.
3. Personal Data We Collect
Tickets may collect and process the following categories of personal data:
Contact information
- full name
- email
- country of residence
- other information necessary for the purchase and delivery of tickets
Payment details
Payments are made through secure payment gateways.
Tickets does not store complete bank card details.
Technical and navigation data
- IP address
- device type
- browser used
- pages visited
- cookies and similar technologies
Communications data
Communications: Information that the User provides when contacting our customer service or other communication channels.
Fraud prevention data
This may include activity logs, purchase patterns, or technical verifications for the purpose of preventing fraud, unauthorized access, or misuse of the platform.
4. Purposes of the Treatment
Personal data will be processed for the following purposes:
- manage ticket purchase
- send the electronic tickets to the User
- allow access to the event
- manage customer service
- to prevent fraud or misuse of the platform
- fulfill legal and tax obligations
- improve the functioning of the Site
- perform statistical analysis of platform usage
Ticketes may perform statistical analysis and commercial segmentation based on the use of the Site and the User's interaction with the Services, in order to improve the browsing experience and optimize the performance of the platform.
These treatments will not involve automated decisions with significant legal effects for the User.
Commercial communications
Ticketes may send commercial communications related to events or services when:
- there is prior consent from the User, or
- a prior contractual relationship exists in accordance with Article 21 of the LSSI.
The User may object at any time to receiving commercial communications by following the instructions included in each communication or by contacting Tickets.
5. Legal Basis for Processing
The legal bases that legitimize the processing of personal data are:
- the execution of a contract (ticket purchase)
- User consent
- Tickets' legitimate interest in improving its services and preventing fraud
- Tickets' legitimate interest in improving its services and preventing fraud
7. Data recipients
Personal data may be shared with:
Service providers
Companies that provide ticketing services, such as:
- payment gateways
- web hosting providers
- technological tools
- analytics and marketing tools
These providers act as data processors and process the data in accordance with Ticketes' instructions and applicable regulations.
Event organizers
When the User purchases a ticket for an event, certain personal data necessary for the management of the event may be communicated to the Event Organizer.
The Organizer will act as an independent data controller for purposes such as:
- event access control
- event management and organization
- communications related to the event
- compliance with legal obligations
The processing of data by the Organizer will be governed by its own privacy policy.
Tickets will not be responsible for the processing carried out by the Organizer outside the scope of intermediation in the sale of tickets.
8. International data transfers
In the event that personal data is transferred outside the European Economic Area (EEA), Ticketes will guarantee the application of appropriate protection mechanisms in accordance with the GDPR, such as:
- Standard Contractual Clauses approved by the European Commission
- other legally valid mechanisms that guarantee an adequate level of protection.
8. Data Retention
Personal data will be retained:
- while the contractual relationship remains in effect
- during the periods required by tax and accounting legislation
- until the User requests its deletion when appropriate
They may subsequently be kept blocked for the periods necessary to address potential legal liabilities.
9. User Rights
They may subsequently be kept blocked for the periods necessary to address potential legal liabilities.
- access your personal data
- rectificar datos inexactos
- request the deletion of your data
- request the limitation of treatment
- to oppose the treatment
- request data portability
The User may also withdraw their consent at any time.
11. Exercise of rights
To exercise their data protection rights, the User may send a request to:
The application must include:
- name and surname
- identity document
- Right you wish to exercise
- Application description
Tickets will respond within a maximum of 30 days, which may be extended in complex cases in accordance with the GDPR.
12. Right to file a complaint
If the User believes that their rights have been violated, they may file a complaint with the competent supervisory authority:
Spanish Data Protection Agency (AEPD)
13. Minors
The Site and Ticketing Services are not directed to individuals under the age of 16.
Tickets does not intentionally collect personal data from minors without the consent of their legal representatives.
If it is detected that data from a minor has been collected without such consent, this data will be deleted.
10. Cookies
The Site uses cookies and similar technologies to improve the browsing experience, analyze platform usage, and offer additional functionalities.
For more information, the User can consult the Cookies Policy available on the Site.
12. Modifications to the Privacy Policy
Ticketes may modify this Privacy Policy at any time to adapt it to legislative or technical changes.
The modifications will be effective from the date of their publication on the Site.
Continued use of the Site after the posting of changes will constitute acceptance of the new version.