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Privacy Policy

PRIVACY POLICY OF TICKETES.COM

Last updated: March 31, 2025.

1. Introduction

This Privacy Policy describes how Ticketes Europe Servic SL, located at C/ Princesa 31, 2nd floor, Madrid, Spain (hereinafter referred to as "Ticketes.com" or "we"), collects, uses, stores, and protects the personal information of users (hereinafter referred to as the "User") who access, browse, or use the website Ticketes.com (hereinafter referred to as the "Site") and/or its ticket purchasing services (hereinafter referred to as the "Services").

By using the Site or the Services, the User declares that they have read, understood, and accepted this Privacy Policy. If they do not agree, it is recommended not to use the Site or the Services.

2. Applicable Legislation

Ticketes.com complies with the current legislation in Spain regarding the protection of personal data, particularly with the General Data Protection Regulation (GDPR) of the European Union, the Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, and other applicable regulations.

This Privacy Policy applies to all users, regardless of their place of residence, but the processing of data is governed by the Spanish and European legal framework, as the company responsible for the processing, Ticketes Europe Servic SL, is based in Madrid, Spain.

3. Personal Data We Collect

We can collect and process the following categories of personal data:

  • Contact Information: Name, email address, country of residence, and other necessary information for purchase confirmation and ticket delivery.
  • Payment Data: We use a third-party payment gateway. When the User makes a purchase, the credit/debit card information or other payment methods are entered directly into the secure environment provided by the payment gateways, which comply with security standards (such as PCI-DSS). Ticketes.com does not store the full card details.
  • Technical and Navigation Data: IP address, type of device, browser used, pages visited, browsing time, cookies, and similar technologies.
  • Communications: Information that the User provides when contacting our customer service or other communication channels.

4. Use of Personal Data

The User's personal data may be used for:

  • Purchase and Ticket Management: Process and confirm ticket purchases, as well as send them electronically.
  • User Communication: Sending notifications about the purchased event, changes or cancellations, customer service, and responses to inquiries.
  • Commercial Communications: Sending offers, promotions, and information about future events, as long as the User has not opposed it.
  • Legal Compliance: Comply with legal and regulatory obligations, prevent fraud, ensure security, and uphold the rights of Ticketes.com or third parties.
  • Service Improvement: Analyze site usage to enhance user experience, optimize performance, and personalize content.

5. Legal Basis for Processing

  • In the European Union: The legal basis may be the necessity for the execution of a contract (ticket sales), the consent of the User (for commercial communications), legitimate interest (service improvement, fraud prevention), and compliance with legal obligations.
  • In the United States: We comply with applicable laws and, in the case of EU Users, with the provisions of the GDPR. Depending on the case, data processing may be based on the contractual relationship, legitimate interest, or consent, where required.

6. Disclosure and Transfer of Data

Personal data may be shared with:

  • Service Providers: Companies that provide services on our behalf (for example, payment processing, web hosting providers, marketing tools, customer service). These providers are required to handle personal data in accordance with the instructions of Ticketes.com and applicable legislation.
  • Event Promoters: When necessary for the proper functioning of the event (for example, to verify the validity of the ticket).
  • Competent Authorities: In the event that the User believes their rights have been violated in relation to the protection of their personal data, they have the right to file a complaint with the Spanish Data Protection Agency (AEPD), which is the competent supervisory authority regarding data protection in Spain.

Contact details of the AEPD:

Spanish Agency for Data Protection

C/ Jorge Juan, 6

28001 – Madrid

Phone: 901 100 099 / 91 266 35 17

web: www.aepd.es

Likewise, the User can contact Ticketes Europe Servic SL through the email address indicated in this policy to exercise their rights or resolve any questions related to the processing of their personal data.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Although we strive to protect information, no method of transmission or storage is 100% secure.

8. Data Retention

We will retain the User's personal data for as long as necessary to fulfill the purposes described in this Policy, and for any additional period required by applicable legal regulations. The data will be deleted or anonymized when it is no longer needed.

9. User Rights

  • In the European Union: The User has the right to access, rectify, delete, limit the processing, object to the processing, and to the portability of their data. They can also withdraw their consent at any time (without affecting the lawfulness of the prior processing) and file a complaint with the supervisory authority of their Member State of residence.
  • In the United States: Legislation varies by state and type of data, but Ticketes.com is committed to addressing requests for access, correction, or deletion of data in accordance with applicable regulations.To exercise these rights or to make any inquiries regarding data protection, the User can contact Customer service.

10. Cookies and Similar Technologies

We use cookies and similar technologies to enhance the User experience, personalize content, analyze traffic, and provide social media features. For more information, the User can consult the Cookie Policy available on the Site.

11. Minors

The Site and the Services are not directed to individuals under the age of 16 (or the minimum age equivalent under local law). We do not knowingly collect personal data from minors without verifiable parental consent. If a legal representative believes that data has been provided about a minor without their consent, they may contact Customer service to request its removal.

12. Modifications to the Privacy Policy

We may modify this Policy at any time. The modifications will be effective upon their publication on the Site. Continued use of the Site or Services after the publication of the modifications implies acceptance of the new version of the Policy.

13. Contact

For any questions, concerns, or requests related to data protection or this Privacy Policy, you can contactCustomer service.

By using Ticketes.com, the User acknowledges that they have read, understood, and accepted this Privacy Policy.